Professional Publications

"Will You Survive the Services Revolution?", Harvard Business Review, 82(6), 100-107, (June 2004).

"Supply Chain Management", Chief Executive Magazine (1996).

"Getting Control of Just-in-Time", Harvard Business Review, 67(5), 122-131, (1989).
Reprinted in Manufacturing Renaissance, Pisano, G. and R. Hayes (eds.), Harvard Business Press (1995).

"Good Product Support is Smart Marketing" (with Milind Lele), Harvard Business Review, 61, 124-132 (1983).
Reprinted in Marketing Renaissance, J. Wiley and Sons (1987).
Reprinted in Keeping Customers, Sviokla, J. and B. Shapiro (eds.), Harvard Business Press (1993).

"Global Manufacturing and the Prospects for India", Sydenham Management Review (1993).

"Manufacturing and Distribution in Europe in 1992: The Problems and the Opportunities" (with A. de Meyer and K. Ferdows), APICS - The Performance Advantage (December 1991).

"Manufacturing Information Systems in the '90's", Plus Computer (1990).

"Improve Lead-times with Better Lot-sizing", Rochester Management Review (Winter 1985).

"Controlling Lead-time and W.I.P. in Job-shops", Proceedings: APICS National Seminar (1984).